【Unauthorised e-mail from Booking.com】
We sincerely appreciate your reservation.
We regret to inform you that our Booking.com system recently experienced unauthorized access, leading to the distribution of emails containing links urging customers to update their payment methods, citing the possibility of reservation cancellation. We deeply apologize for any inconvenience and concern this may have caused.
Please be assured that all information provided in these emails is entirely untrue. Your reservation is valid, and there is no risk of cancellation.
For security reasons, we kindly request that you promptly delete these emails, refrain from clicking on any included links, and avoid sharing any personal information, including credit card details.
If you have inadvertently clicked on a link or provided payment information, we kindly ask you to contact the customer service number listed on the back of your card for further assistance.
We have reported this issue to relevant authorities, including Booking.com, and an investigation is currently underway. As soon as we have more information, we will update you on our website.
We deeply apologize for any inconvenience this may have caused.