A: We accept reservations about 6 months in advance via the Internet. We will inform you on our website and social media when the reservation starts.

A:We accept reservations made through our home page.

A:We do not have a waiting list. If another customer cancels their reservation, it will be automatically reflected on our website, so we recommend that you check our website regularly for the most up to date information on rooms.

A:Children 5 years old or under may stay for free. While they are not included in the total number of guests, when traveling with children under the age of 5 please indicate their age and the number of children in the “Inquiry/Requests” section.
*We may ask you to confirm the age of your children.
*One person is allowed per bed.

A:If all guests in a reservation are under 20 years of age, we ask that each guest have a parent or guardian to submit a “Consent Form” . Please download the consent form from the link below and email it to us in advance or submit it when you check-in. One form must be submitted per minor.
Click here for “Consent Form”.

A:To cancel or change a reservation made via our home page, please go to “Confirm/Change/Cancel
Reservation” at the top page of Online Reservation and follow the procedure. If you change or cancel your reservation, you will be charged a cancellation fee in accordance with the cancellation policy of the reserved plan.
*If you have made a reservation through a third-party booking site (Agoda, Booking.com, Expedia, Rakuten, Jalan, etc.), please change or cancel your reservation on the My Page of each reservation site. In such cases, cancellation fees will be applied in accordance with the cancellation policy stated on each reservation site.

A: The hotel accepts group reservations for reservations of 5 or more rooms. For group reservations, the following Group Cancellation Policy written below will be applied regardless of the websites where the reservations are made.
- Up to 15 days prior to check-in: No cancellation fee
- 14 days to 8 days prior: 20% of the total room charge
- 7 days to 3 days prior: 50% of the total room charge
- 2 days prior to the day of arrival or no-show: 100% of the total room charge

A:Check-in time is from 4:00PM to 11:00PM, and check-out time is by 11:00AM. If your arrival time is after 11:00PM, please contact us in advance.
The entrance will be locked after 11:00PM. No one other than guests staying at the hotel are allowed to enter after this time.

A:【Early check-in】Early check-in is not guaranteed, as it depends on the situation of the day. Please contact us a day before check-in to see if early check-in will be available.
【Late check-out】Late check-out is available up to 12:00PM for a fee (2,500 yen). Please note that we may not be able to offer late checkout in times of high capacity due to room availability. Please let us know at least one day prior to check-in if you would like a late checkout.

A:Front desk staff will be present from 8:00AM to 11:00PM.

A:A touch pad ID and password are used in place of room keys. We will provide you with your ID and password as well as show you how to enter your room upon check-in.

A:Payment can be made in advance by credit card or paid upon check-in with either credit card, cash, or PAYPAY. We accept VISA / MASTER / American Express / Diners / JCB / China UnionPay credit cards.
*If paying in cash, please be sure to have change ready in advance.
Please confirm the payment methods when making a reservation via a third-party booking site.

A:We are sorry, but we do not accept foreign currencies.

A:According to the laws and regulations set forth by the Ministry of Health, Labor and Welfare, “foreigners who do not have a domicile in Japan” are required to present their nationality and passport number in addition to their name, address, occupation, etc., and to show and copy their passports. Even if the person making the reservation has an address in Japan, if his/her companion is a “foreigner without an address in Japan,” he/she is required to present and copy his/her passport as well. U.S. military personnel are required to present and copy their military ID card. We appreciate your understanding and cooperation.

A:Free Wi-Fi is available in the hotel.

A:All rooms in the hotel are non-smoking. We do not have a smoking area. Please use the designated smoking areas in the surrounding neighborhood. Smoking within the building or in a room will result in a penalty fee of 30,000 yen.

A:We do not have extra beds. If the number of guests exceeds, please use a sofa.

A:The TV in your room is compatible with Netflix, YouTube, prime video, hulu, AbemaTV, and U-NEXT. Please log in with your own account.

A:We provide bath towels, face towels, toothbrushes, slippers, shampoo, conditioner, body soap, and hand soap.

A:Rooms with kitchens are equipped with a toaster, frying pan, pot, knife, cutting board, tongs, chopsticks, ladle, colander, bowls, and tableware. Simple seasonings (salt and pepper, salad oil, soy sauce) are available at the front desk.

A:Coffee drippers, various types of glasses, board games, vinyl records, and a polaroid camera (film available for a fee) are available. We also offer cooking appliances such as hot plates, pots, rice cookers, and hot sandwich makers are also available only for guests staying in rooms with kitchens.
Rental items for celebrations are also available. Please feel free to contact us.

Click here to view rental items

A:Our facility is not wheelchair accessible. We apologize for the inconvenience.

A:Not available inside the hotel. There is a laundromat a 10-minute walk from the hotel.

A:The entrance is locked after 11:00PM, but you can enter after 11:00PM with the same ID and password set at check-in.

A:We do not have a dedicated parking lot, so please use the nearby coin-operated parking lots. We do not offer discounted rates or any other services.
Click here for nearby coin-operated parking.
*Please note that rates may change. Please check the sign before parking.

A:9 492 554*25.

A:Due to insufficient luggage storage space, we cannot hold luggage before check-in or after check-out. However, we may be able to accommodate you depending on the situation, so please contact the hotel before your check-in date.

A:Yes. Please send parcels by courier service with the name of the person who made the reservation and with a delivery time designated after 10:00 a.m. on the day of check-in. *Please be sure to inform us before shipping your luggage.
*We do not accept payment on delivery.

A:No, we do not offer breakfast or room service. Some room types have kitchens with a variety of cooking utensils for if guests would like to prepare their own meals.

A:We do not accept advance reservations for rental items. Rental items are limited in number and are checked out on a first-come first-serve basis. Please ask our staff upon arrival.
Click here to view rental items.

A:No one other than guests are allowed to enter the room. Please contact us in advance if you wish to add more people to your party. An additional fee of 30,000 yen will be charged for any unauthorized entry.

A:To reduce our impact on the environment we only accept simple cleaning for guests staying 3 nights or more. If you wish to have your room cleaned, please let us know at least one day in advance. Towels and pajamas are available for guests to take freely in front of the elevator on the first floor. If you have any other questions or concerns, please do not hesitate to contact us. sapporo@41pieces.jp

A:We can make restaurant reservations during your stay. Please note that we do not accept reservations on the day of check-out.
We will also do our best to assist you with a celebration cake or surprise. Please do not hesitate to contact us if you would like help arranging for a special occasion.